Algemene voorwaarden

Terms of Service

The short version: we sell great tea, you pay a fair price, and we treat you the way we'd want to be treated. The long version is below. It's the legally binding part.

1. Who we are — 95degrees Craft Tea, Tinbergenlaan 139, 3045 BJ Rotterdam, the Netherlands. KvK 62677691, VAT NL001886842B91. Email: hello@95degrees.rocks, phone: +31 6 5332 7167.

2. When these terms apply — These terms apply to every offer on 95degrees.rocks and every order you place with us. By placing an order, you accept these terms. If anything in these terms conflicts with mandatory consumer law, the law wins.

3. Products and prices — We describe our teas as accurately as possible. Photos are for illustration, and small differences in colour or appearance are possible. All prices are in euros and include VAT. Shipping costs are shown separately at checkout, before you pay. Obvious mistakes in prices or product information, such as a typo that makes a tin cost €0.10, don't bind us.

4. Your order — Your contract with us is formed once you complete checkout and receive our order confirmation by email. We may refuse or cancel an order if there's a good reason, for example if a product is out of stock. If you've already paid, we refund you in full straight away.

5. Payment — You pay at checkout using one of the payment methods shown there. We ship your order once payment has been received.

6. Delivery — We ship to the Netherlands and Belgium. Orders are processed within 1 working day. Delivery times shown at checkout are estimates. We deliver no later than 30 days after your order. If we can't make that, we'll let you know and you may cancel the order and get a full refund. The risk of loss or damage passes to you once the parcel is delivered to you. More details are in our Shipping Policy.

7. Right of withdrawal and returns — You have 14 days to change your mind. Opened tins, meaning tins whose seal has been broken, are excluded for health and hygiene reasons. The full details, including how to return and the model withdrawal form, are in our Returns & Refunds policy.

8. Quality and warranty — Our products meet the description and the quality you can reasonably expect. Your statutory rights under Dutch and EU consumer law always apply. Store your tea in a cool, dry place, in its closed tin, for the best flavour. We're not responsible for loss of quality caused by incorrect storage.

9. Complaints — Something wrong? Email hello@95degrees.rocks with your order number and a clear description, and a photo if relevant. Damage or a wrong product must be reported within 7 days of receipt. We'll reply within 14 days. If we can't solve it together, you can take the dispute to the competent court.

10. Liability — Our liability is limited to the amount of your order, unless the damage was caused by our intent or gross negligence. This doesn't limit any rights you have under mandatory law.

11. Privacy — We handle your personal data with care. Read how in our Privacy Policy.

12. Changes — We may update these terms. The version that applies to your order is the one published on the date you placed it.

13. Applicable law — These terms and all orders are governed by Dutch law. If you live in Belgium, you keep the protection of the mandatory consumer rules of Belgium.