Returns & Refunds

Changed your mind? No drama. We'd rather you love every sip. If a tea isn't for you, here's the deal in three lines:

• 14 days to tell us you want to return it, counted from the day you receive it
• Unopened tins only, with the seal intact
• Refund within 5 working days once your return lands with us

Damaged, leaking or wrong tea? That's on us. See below.

How to return in 3 steps

1. Request your return. Go to your order status page or log in to your account and select the tin(s) you want to send back. No login? Email us at hello@95degrees.rocks with your order number.
2. Pack & ship. Once we approve your request, send the unopened tin(s) to the address below within 14 days. Use a tracked shipment. If your parcel gets lost on the way to us, we can't refund it.
3. Get your money back. We check the seal and refund you within 5 working days, to the same payment method you used.

Return address 95degrees Craft Tea Tinbergenlaan 139 3045 BJ Rotterdam The Netherlands

FAQ

Who pays for the return shipping?
You do. Shipping from Belgium usually costs a bit more than within the Netherlands. Check your carrier's rates before you send.

Why unopened tins only?
Our tins are sealed like a soda can, for good reason. Once the seal is broken, we can't guarantee freshness or hygiene, so we can't take it back or resell it. Opened tins are excluded from the right of withdrawal.

What happens if I send back an opened tin?
We can't refund it. We'll let you know, and you can have it shipped back to you at your own cost. If we don't hear from you within 30 days, we'll dispose of it.

Do I get my shipping costs back?
If you return your whole order, yes. We refund the standard shipping cost you paid. If you return only part of your order, we refund the product price but not the shipping.

Can I exchange a tin for another flavour?
We don't do exchanges. Return the tin for a refund and place a new order for the flavour you want. It's quicker that way, promise.

Where do you ship to?
The Netherlands and Belgium. Returns are accepted from both.

My tin arrived damaged, leaking or I got the wrong tea. Now what?
Sorry about that. That one's on us. Email hello@95degrees.rocks within 7 days of receiving your order, with your order number and a photo. You choose: a free replacement or a full refund. You don't have to send anything back.

My parcel never arrived.
Email us with your order number and we'll sort it out with the carrier, and with you.

When will I see my refund?
Within 5 working days after we receive your return. Depending on your bank or payment method, it may take a few more days to show up.

Legal stuff (the boring but important bit)

You have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason. After notifying us, you have another 14 days to send the products back. This right doesn't apply to sealed tins that have been opened after delivery, for health and hygiene reasons. Your statutory rights for faulty products always remain.

Model withdrawal form (Only fill in and return this form if you want to withdraw from the contract.)

To: 95degrees Craft Tea, Tinbergenlaan 139, 3045 BJ Rotterdam, The Netherlands, hello@95degrees.rocks

• I hereby give notice that I withdraw from my contract for the sale of the following goods: ……
• Ordered on / received on: ……
• Order number: ……
• Name: ……
• Address: ……
• Date and signature (only if this form is sent on paper): ……

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